2023 Internships – Executive Head: M-Pesa International Business

This role will be responsible for driving the M-Pesa roadmap, and driving strategic and operational alignment with MPA to drive Customer KPIs’.

Drive strategic, product roadmap and operational alignment of the IB opcos with MPA understanding of each market’s position, plans and resources

Implementation of the standardized M-Pesa operating model across the opcos

Provide internal and external visibility on M-Pesa; own key IB M-Pesa reporting activities, e.g. IB COO updates, IR support

Engage regional stakeholders and partners to grow the M-Pesa ecosystem across all markets

Represent M-Pesa from a commercial perspective in internal Compliance and Regulatory forums

Drive operational efficiency and implement strategies, business processes to continually improve operational efficiency

Drive the delivery of key M-Pesa initiatives in order to achieve NPS. Revenue, Customer connections

Drive continuous improvement based on internal standards and best practices including governance and compliance

Ensure that customer journey design, product design, experience analysis, channel and segment is integrated to establish optimal customer experience design that is capable of smooth implementation

Provide the required expertise for facilitating and leading improvement initiatives within the M-pesa business operations through the facilitation of training and knowledge sharing.

Minimum of 5-8 years experience in the telecoms or similar high tech

Minimum of a Bachelor’s degree in a Commercial or Technical field

Experience in Financial services/Banking for at least 2 to 3 years at the same level

Experience in distribution, retail and corporate sales

Solid & proven experience in Experience developing and managing sales performance

Must have a proven track record of driving successful business results through sales activities

Ability to build strong relationships and credibility with multiple levels, internally and externally

An effective collaborator who affects operational, customer experience, and commercial improvements

In-depth knowledge and experience of call center operations and how to achieve high levels of customer experience satisfaction

Strong business and financial acumen

Closing date for Applications: 17 January 2023The base location for this role is Midrand, Vodacom Campus.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.